Foothill Transit, the primary fixed-route transit provider in eastern Los Angeles County, California is seeking a highly qualified individual for the position of Director of Customer Service and Operations. Foothill Transit’s mission is to be the premier public transit provider committed to safety, courtesy, quality, responsiveness, efficiency and innovation. We are an award-winning bus system with a fleet of over 359 vehicles and ridership exceeding 7 million annually.

This position reports to the Deputy Chief Executive Officer overseeing the day-to-day transit operations of Foothill Transit while verifying that contractors provide outstanding customer service. This individual serves as the Deputy Chief Executive Officer in his/her absence. Responsibilities include, but are not limited to the following:

•  Monitoring the performance of Customer Service and Operations contractors
• Ensuring operations contractor compliance with terms of operating agreements

• Supervision of Transit Operations, Customer Service, Quality Assurance, and System Performance and Improvement functions

• Managing activities related to the Computer-aided Dispatch and Automatic Vehicle Location system projects

• Reviewing and analyzing operations contract compliance data and customer service data to support the development of performance improvement strategies

• Development of the Customer Service and Operations Department annual budget

• Development of the Transit Stores annual budget

• Development of written materials for the public, policy makers and the Foothill Transit Executive Board

• Other duties as assigned

Skills Required:

• Outstanding leadership skills
• Working knowledge of Microsoft Word, Excel and 

  Outlook programs

• Excellent oral and written communication skills 

• Excellent graphic presentation skills

• Strong analytical and organizational skills

• Keen attention to detail

• Ability to learn quickly and ensure compliance with complex programmatic requirement

• Must have excellent customer service skills

• Must have excellent demonstrated supervisory skills

Minimum Qualifications:

• Demonstrated experience with personnel and program management
• Experience with transit operations, customer service and/or transit planning. 

The individual selected for this position must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Master’s Degree or equivalent work experience

If you are interested in this challenging opportunity, please download the Foothill Transit application, and send application and resume to:

Human Resources
Foothill Transit
100 S. Vincent Ave., #200
West Covina, CA  91790
E-mail: applications@foothilltransit.org

This position is open until filled.  Please submit your resume promptly for full consideration. EOE. M/F/V/D

Salary Range:  Grade 8    $116,840 - $201,547